Last updated: October 2026
Turtle Bay respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or engage with our services.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Company or organisation name
- Email address
- Phone number
- Information submitted through contact or enquiry forms
- Details about your business requirements or services you are interested in
- Information provided during meetings, consultations or support requests
We may also collect limited technical information when you use our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Referring website
- Website usage and interaction data
This information may be collected through cookies, analytics tools and similar technologies.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide information about our services
- Prepare proposals or quotations
- Deliver Solver Cloud licensing, implementation, consulting and support services
- Manage our relationship with clients
- Provide customer support
- Improve our website and services
- Communicate important service or business updates
- Maintain business and administrative records
- Meet legal, regulatory and contractual obligations
We will only use personal information for the purpose it was collected for, or for another purpose where permitted by law.
Cookies and Website Analytics
Our website may use cookies and analytics technologies to understand how visitors use the website and to improve its performance and usability.
Cookies are small files stored on your device that may help us understand information such as website traffic, visitor behaviour and frequently visited pages.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Google Analytics and Other Third-Party Tools
We may use third-party services such as Google Analytics or similar tools to help us understand website usage.
These providers may collect information such as your IP address, device information and browsing activity in accordance with their own privacy policies.
Where appropriate, we take reasonable steps to limit the amount of personal information shared with third-party service providers.
How We Store and Protect Information
We take reasonable steps to protect personal information from:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration
- Destruction
Personal information may be stored electronically using secure business systems, hosting providers and cloud-based services.
While we take reasonable security measures, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Sharing Your Information
We do not sell personal information.
We may share information with trusted third parties where necessary to operate our business or provide our services, including:
- Technology and hosting providers
- Software providers
- Professional advisers
- Contractors or service providers assisting with our work
- Analytics and website service providers
We may also disclose personal information where required by law or where necessary to protect our legal rights.
Where third parties process personal information on our behalf, we expect them to handle that information securely and only for the agreed purpose.
International Data Storage
Some of the systems, software providers or cloud services we use may store or process information outside New Zealand.
Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and business requirements.
When information is no longer required, we may securely delete or anonymise it.
Your Privacy Rights
Under the New Zealand Privacy Act 2020, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
To make a privacy request, please contact us using the details below.
We may need to verify your identity before processing your request.
Marketing Communications
If you have agreed to receive marketing communications from us, you can unsubscribe at any time by:
- Using the unsubscribe link included in an email, or
- Contacting us directly
We will process unsubscribe requests as soon as reasonably practicable.
Links to Other Websites
Our website may contain links to third-party websites.
Turtle Bay is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this website with the revised date shown at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy, would like to request access to your personal information, or believe your privacy has been affected, please contact us.
Turtle Bay
Email: info@turtlebay.nz
If you are not satisfied with how a privacy matter has been handled, you may also contact the Office of the Privacy Commissioner New Zealand.